Below are the answers to frequently asked questions. Still not seeing what you need? Please contact customer care at 770-532-1234 or customercare@forsythnews.com.
Why can’t I access articles at forsythnews.com?
There may be several reasons for this. First, ensure you are logged in by looking for your name at the top right of the home page. If you instead see “Log in” at the top right, please do so.
If you are logged in and still cannot access articles, go to your account and check its status. If it says "Forsyth metered rate,” your account is likely no longer active. Please contact customer care at customercare@forsythnews.com or 770-532-1234 to renew your account.
If you are on our Basic plan, you will see your view count here. The Basic subscription includes seven articles every 30 days. If you are interested in upgrading to the Unlimited or Premium plans, contact customer care.
How do I update the credit card for my subscription?
You can do so by entering the information online: Update credit card. Or, if you prefer, you can call our customer care team at 770-532-1234 to provide your card number over the phone.
I’m on the $7 Basic plan. How do I know how many of my seven views I have used?
You can see your individual view count by going here: forsythnews.com/account/subscriptions/.
How do I upgrade my subscription?
You can reach out to our customer care team at customercare@forsythnews.com or 770-532-1234 to change your plan. These are the plans available:
Basic: $7 for access to 7 articles at forsythnews.com every 30 days
Unlimited: $12 for unlimited access to articles at forsythnews.com
Premium: $18 for the addition of access to the ePaper, which is the familiar experience of print presented digitally, plus individual logins for those in your household
Premium Plus Print: $18 for the Premium plan plus twice weekly print delivery at no additional charge
Where can I select which email newsletters I’d like to receive?
Please manage your email preferences on your profile by checking the newsletters you would like to receive. You can also learn more about the newsletters and sign up at forsythnews.com/newsletters.
Do you have an app?
An app is offered for Apple and Android, which provides a more streamlined user experience as well as push notifications when news breaks.
Where can I change my password?
If you are logged in, you can enter a new password here: Change password.
Why can’t I view the ePaper?
The ePaper is available to Premium subscribers at forsythnews.com/epaper and via email Wednesday, Saturday and Sunday. If you cannot access it or are not receiving it, please reach out to websupport@forsythnews.com.
How do I make a vacation hold for my print edition?
You will need to stop your paper delivery as part of a mail hold with the postal service. You can do so here: https://www.usps.com/manage/hold-mail.htm. We no longer do vacation holds.
Where is my paper?
Our staff drops papers at every post office in Forsyth County to ensure same-day delivery. That means you should receive your paper Wednesday and Saturday in the mail. If you do not, please reach out to us to confirm your account is active and you are on our mailing list. Often the issue may lie with your postal service carrier in which case we would advise that you reach out to the post office to inquire why all of your mail is not being delivered. You can reach them at 1-800-ASK-USPS.
How do I cancel my subscription?
We would appreciate the opportunity to resolve any issues you may have that would lead to your interest in cancellation. Please contact our customer care team at customercare@forsythnews.com or 770-532-1234. To submit your cancellation, please do so here: Cancel my subscription.
How do I submit a letter to the editor?
Letters are limited to 350 words and can be submitted by residents of Forsyth County once every 30 days. Letters should address topics of public interest and may be edited for content and length. Letters may be rejected that address personal, business or legal disputes or that include inaccurate information. Letters not the work of the author listed or with material not properly attributed will be rejected. Letters and other commentary express the opinions of the authors and not of the Forsyth County News. Submissions are accepted online and to letters@forsythnews.com.
How do I publish an event in the paper?
Event organizers can submit their event information for free at our online calendar. Hit "+add event" at the top right and follow the instructions. For more coverage, submit a press release for consideration to editor@forsythnews.com. For paid advertising options to market an event, contact marketing@forsythnews.com.
How can I view old newspapers?
Access archived copies of the Forsyth County News dating to its founding in 1908 on microfilm at the Cumming branch of the Forsyth County Public Library System. Editions dating back five years are available in our ePaper archives, available to all Premium subscribers.
